SPEAKING
Cissy's sessions are designed to educate, challenge
assumptions, and give audiences practical strategies they can
put to work immediately. From leadership and AI to revenue
cycle, operational excellence, hiring, and organizational growth,
every presentation combines real-world experience with
actionable takeaways that create measurable value.
Great presentations don’t end with applause—they inspire action.
The Revenue Advantage: Systems That Grow Practices
Building Systems That Protect Margin and Drive Sustainable Performance
Based on Cissy’s forthcoming book, this session delivers the intersection of operational clarity and revenue performance, showing leaders how to build a practice that runs with excellence whether the dentist is in the room or not.
Hiring Right: Building Teams That Drive Practice Performance
Talent Strategy | Culture | Onboarding | Retention
The best system in the world fails with the wrong people in place. Cissy shares proven frameworks for identifying, hiring, and retaining the people who will make or break a practice, grounded in lessons learned from working alongside more than 2,700 physicians and dental providers nationwide.
Revenue Cycle Mastery: From Leakage to Leverage
Payer Negotiation | Billing & Coding | RCM Strategy
Drawing on her experience presenting for four consecutive years at the Revenue Cycle Bootcamp, Cissy unpacks the hidden revenue leaks most practices never find, and delivers actionable payer negotiation strategies, coding compliance insights, and RCM frameworks built for real operational environments.
Building & Implementing SOPs for Dental and Medical Organizations
From Marketing to Clinical | Including HR & OSHA
A comprehensive roadmap for building an SOP infrastructure that spans every operational touchpoint, from the first patient impression through clinical delivery. Packed with real-world examples, interactive exercises, and practical frameworks that attendees can implement immediately.
Building Strategies That Deliver Results
Turning Vision Into Execution
With a strong background in building RCM and operations teams, she brings extensive experience presenting across a range of formats, including panel discussions, breakout sessions, and half-day and full-day events. She has a natural ability to capture the room, keep audiences engaged, and ensure participants leave with actionable insights that empower them to reach the next level.
SIGNATURE PRESENTATIONS
Cissy tailors every session to the audience. Below are a few of her signature topics, each available as a keynote, a half-day workshop, a full-day workshop, or a breakout session.
The Revenue Advantage Intensive Workshop
Available as Half-Day or Full-Day
Payer Negotiation | Billing & Coding | RCM Strategy | Operations |
Patient Experience | Revenue Optimization
These sessions walk through the clinic’s operational process from start to finish, covering how every position, department, and patient interaction connects to the revenue cycle. We examine each aspect in depth, from contract negotiations through reporting and decision-making, including roles and responsibilities, marketing and scheduling from an RCM perspective, check-in, clinical workflows, coding, documentation, treatment plans, check-out, no-shows and cancellations, charge entry, payment posting, accounts receivable, reporting, and everything in between.
Half Day: Higher-level focus
Full Day: Detailed, in-depth review
AUDIENCES INCLUDE
Healthcare Organizations
Dental Leaders
Conferences
Industry Associations Nationwide
Conferences
Association Meetings
Corporate Events
Leadership Retreats
AVAILABLE FOR
Every presentation
is tailored to your audience, goals,
and event format, ensuring every attendee leaves with practical strategies they can implement immediately.
Available as Keynotes • Breakout Sessions • Workshops • Webinars
Great presentations inspire action.
WHY AUDIENCES REMEMBER CISSY
Cissy doesn't speak from theory. She speaks from more than 25 years inside healthcare, leading teams, solving operational challenges, navigating revenue cycle complexity, implementing technology, and helping organizations through change.
Her presentations combine executive-level strategy with the realities leaders and teams face every day. The result is an experience that is practical, energetic, relatable, and designed to move audiences from “That's interesting” to “Here's what we're going to do Monday.”
Real-World Experience
Practical Takeaways
Energetic Delivery
Audience Connection
THE EXPERIENCE
Cissy Mangrum’s presentation at our recent conference was absolutely extraordinary. Her content was insightful and timely, addressing a critical yet often overlooked aspect of Revenue Cycle Management. However, it was her delivery that was truly exceptional.
She managed to combine humor, music, visuals, and presence in a way that made her training not only highly engaging but also memorable.
— James Grover,
CEO, Vyne Dental