<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Cissy Firth]]></title><description><![CDATA[Cissy Mangrum Copy]]></description><link>https://www.cissymangrum.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Tue, 20 Oct 2026 02:51:24 GMT</lastBuildDate><atom:link href="https://www.cissymangrum.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[There Is a New AI Model in Town and Healthcare Operators Need to Pay Attention]]></title><description><![CDATA[I am going to be honest with you. A few days ago, I did not know what GLM-5.2 was either. My partners were talking about it, and I had to go out and learn more about it. I would expect my partners to know more about these new models, as they are at the cutting edge of AI model design, but of course, I had to sit down and learn them from scratch, and that is exactly why I am writing this for you. Because if you are running a dental group, a DSO, a medical practice, or any kind of healthcare...]]></description><link>https://www.cissymangrum.com/post/there-is-a-new-ai-model-in-town-and-healthcare-operators-need-to-pay-attention</link><guid isPermaLink="false">6a6790a365a8c8dd285d7bef</guid><pubDate>Mon, 22 Jun 2026 17:21:07 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_0bc42b8af7804e41bdf2cc203120c3b0~mv2.jpg/v1/fit/w_1000,h_720,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[The DA Hours Question Is Really a Revenue Question (And Most Practices Are Solving the Wrong One)]]></title><description><![CDATA[I keep seeing the same types of post, just with different names attached from Dentist and OMs.  A doctor sits down at the end of the month and finally writes what they've been carrying for weeks. Production is down. Treatment plans aren't closing. The schedule has holes a mile wide. The team feels off. And then, somewhere in the middle of the post, the question that always lands hardest: “How do you guys handle DA hours? Do you guarantee them 80 hours every two weeks, or do you tie it to the...]]></description><link>https://www.cissymangrum.com/post/the-da-hours-question-is-really-a-revenue-question-and-most-practices-are-solving-the-wrong-one</link><guid isPermaLink="false">6a67a24f35380d3132b9900a</guid><pubDate>Wed, 13 May 2026 18:36:24 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_58e2d90adfce4e948f29d7d2907e4831~mv2.jpg/v1/fit/w_1000,h_719,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[THE PATIENT IS NOW A MAJOR PAYER - How the collapse of Insurance coverage is rewriting the rules of Revenue Cycle Management]]></title><description><![CDATA[MEDICAL DEBT  •  HIGH-DEDUCTIBLE PLANS  •  PATIENT COLLECTIONS  •  RCM STRATEGY  •  HEALTHCARE AFFORDABILITY Editor's Note What you are about to read is not a forecast. It is a reality already unfolding inside every hospital/facility, physician practice, dental practice, vision practice, and revenue cycle department in America. The financial architecture of U.S. healthcare has fundamentally shifted—and most organizations are still operating under the old blueprint. This issue examines how we...]]></description><link>https://www.cissymangrum.com/post/the-patient-is-now-a-major-payer-how-the-collapse-of-insurance-coverage-is-rewriting-the-rules-of</link><guid isPermaLink="false">6a67ad02b59210289e961825</guid><pubDate>Wed, 08 Apr 2026 19:15:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_f6662b30c21e4a899e412e2a47481497~mv2.jpg/v1/fit/w_711,h_400,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[KPI vs. OKR: Why They’re Not the Same and Why Getting It Wrong Can Stall Your 2026 Goals]]></title><description><![CDATA[I’ve noticed more and more organizations treating KPIs and OKRs as if they’re interchangeable. Honestly, I used to do the same. I believed you couldn’t have one without the other. But as I grew in my career and made plenty of mistakes along the way, I learned something important: you absolutely need to understand the difference, and confusing them can cause more harm than good. Now that we’re in the 11th month, deep into Q4, Budgets, it’s the perfect moment to reset your strategy and start...]]></description><link>https://www.cissymangrum.com/post/kpi-vs-okr-why-they-re-not-the-same-and-why-getting-it-wrong-can-stall-your-2026-goals</link><guid isPermaLink="false">6a67b15292e4043eb8184b21</guid><pubDate>Wed, 12 Nov 2025 06:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_cbcd4412b2b54a6bbfe22adb5f941e0d~mv2.jpg/v1/fit/w_620,h_348,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[How AI Is Taking the Chaos Out of Denial Management in RCM]]></title><description><![CDATA[And Why Now Is the Time to Start. Let’s be honest, denials are the silent killers of cash flow in healthcare and dental practices. They create delays, force teams into reactive mode, and lead to hours of wasted time chasing revenue that should’ve been collected the first time. Even more frustrating? So many of these denials are avoidable.]]></description><link>https://www.cissymangrum.com/post/how-ai-is-taking-the-chaos-out-of-denial-management-in-rcm</link><guid isPermaLink="false">6a67b48035380d3132b9cbb2</guid><pubDate>Wed, 27 Aug 2025 05:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_9d783b8e0a794d03b4bfe82b67e89673~mv2.jpg/v1/fit/w_1000,h_576,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[AI in ERA/EOB Splitting &#38; Bank Reconciliation:]]></title><description><![CDATA[The Smartest Way to Clean Up Cash Flow in Healthcare and Dental RCM. If there’s one part of the revenue cycle that quietly makes or breaks your cash flow, it’s payment posting and reconciliation. But behind the scenes of that process lie two time-consuming, error-prone steps: Splitting ERA/EOB payments across payers, CPT codes, and patient responsibilities Reconciling payments with deposits, bank statements, and claim balances And guess what? Most practices are still doing both manually, line...]]></description><link>https://www.cissymangrum.com/post/ai-in-era-eob-splitting-bank-reconciliation</link><guid isPermaLink="false">6a67ca94d1a59ce0fe29e28f</guid><pubDate>Wed, 20 Aug 2025 05:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_b5efd07b128f43b58aef91ba302957c5~mv2.jpg/v1/fit/w_680,h_383,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[Want Real Change? Invite the “Players” to the Table]]></title><description><![CDATA[There are millions of books, podcasts, webinars, and consultants out there promising to help you build better teams, improve operations, and drive performance. So if there’s so much content and advice out there… why are some teams still struggling to succeed? That is the question. In my years of working alongside physician practices, dental groups, and healthcare organizations, I’ve seen this same pattern time and again: leaders form “change teams” to address a problem, but they often...]]></description><link>https://www.cissymangrum.com/post/want-real-change-invite-the-players-to-the-table</link><guid isPermaLink="false">6a67cc3265a8c8dd285e3d5a</guid><pubDate>Wed, 11 Jun 2025 05:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_8e4928bd39a6453098904d8b9326fc42~mv2.jpg/v1/fit/w_659,h_371,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item><item><title><![CDATA[Navigating Multi-Physician Billing: Best Practices, Pitfalls, and Compliance Strategies]]></title><description><![CDATA[Billing services under a single doctor’s identifier when multiple physicians are involved is a complex issue governed by strict CMS and OIG guidelines. In general, each physician should bill for the services they personally provide. Note: This article is intended solely for informational purposes and should not be construed as legal or consulting advice. For a deeper understanding, we encourage you to review official resources from OIG and CMS. Here are some key points to consider: 1....]]></description><link>https://www.cissymangrum.com/post/navigating-multi-physician-billing-best-practices-pitfalls-and-compliance-strategies</link><guid isPermaLink="false">6a67cd3635380d3132ba1a1f</guid><pubDate>Wed, 28 May 2025 05:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/19d034_45d1b6eef2644864a772c641e311fcf9~mv2.jpg/v1/fit/w_416,h_234,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Cissy Mangrum MBA, CMPE, CPC, CDC, CDBS, GSD</dc:creator></item></channel></rss>